Meet the automated customer service agent for tour operators
Our AI ChatBot uses cutting-edge artificial intelligence that integrates directly with your reservation system to provide 24/7/365 customer support and increase direct bookings.
Our AI ChatBot uses cutting-edge artificial intelligence that integrates directly with your reservation system to provide 24/7/365 customer support and increase direct bookings.
Meet the automated customer service agent for tour operators
Tired of Answering the Same FAQs?
$5k+
Average Monthly Revenue Generated from the Bot
94%
ChatBot Success Rate
150%↑
Bot Conversion Rate vs.
Average Site Visitor
Drive More Sales
Body Glove Hawaii offers world-class snorkeling, whale watching, and ocean tours off the Kona Coast of the Big Island. With guests booking from around the world and high-value experiences that require real answers before they’ll commit, their ChatBot became a powerful sales engine. In 2025, their AI assistant handled over 1,600 conversations — and the visitors who engaged with the bot went on to generate an extraordinary $874,000 in attributed revenue.
1,635
Customer Messages
$874,244
Attributed Revenue
5.3%
Requested Human Rate
Save Time
As Music City’s original pedal-powered party experience, Nashville Pedal Tavern fields hundreds of calls and messages from bachelorette parties, corporate groups, and birthday crews — all asking the same questions about routes, alcohol policies, and group minimums. In 2025, their ChatBot handled over 1,600 conversations, answering repetitive questions around the clock so their staff could focus on delivering unforgettable rides instead of answering the phone.
660
Messages Per Month
$86,058
Revenue Generated from the ChatBot
7%
Request Human Rate
Enhance Your Customer Experience
If you can train a person to answer a question, we can train your bot — that’s true whether they’re asking “What’s your cancellation policy?” or “Do you have fun facts about puffins?” Cap’n Fish’s Cruises worked closely with the TOMIS team to make sure their ChatBot could seamlessly answer questions about their whale watches, puffin tours, and sightseeing cruises in Boothbay Harbor, Maine. In 2025, the bot became an invaluable crew member — handling nearly 3,000 conversations and driving over $106,000 in attributed revenue.
2,977
Customer
Messages
$106,113
Revenue Generated from the ChatBot
9.6%
Bot Conversion Rate
AI ChatBot Case Studies
Click an image to learn more about how our ChatBot is helping different tour operators.
Additional Features
SMS Chat Handoff
- Hybrid Assistance: Combine AI ChatBot and SMS Chat for FAQs and smooth transitions to human support.
- Mobile App Convenience: The TOMIS app ensures continuous customer communication regardless of your location.
- Flexible Response: Respond from phone or desktop, and easily transfer conversations between agents.
Review Generation
- Timely Review Requests: Automated pre and post-trip messages target appropriate reviewers effectively.
- Integrated Ecosystem: Collaboration with reservation systems, waivers, and review platforms maximizes message relevance.
- Enhanced Performance: Real-time reporting refines review generation strategy for continuous improvement.
Unified Inbox
- All-in-One Communication Hub: Unified Inbox for tour operators to manage customer messages from various platforms.
- Platform Integration: Connect SMS, Facebook, Instagram DMs, and contact forms into a single inbox.
- Enhanced CX: Assign conversations, add notes, and track customers across platforms for improved sales process engagement.
