Meet the automated customer service agent for tour operators
Our AI ChatBot uses cutting-edge artificial intelligence that integrates directly with your reservation system to provide 24/7/365 customer support and increase direct bookings.
Our AI ChatBot uses cutting-edge artificial intelligence that integrates directly with your reservation system to provide 24/7/365 customer support and increase direct bookings.
Meet the automated customer service agent for tour operators
Tired of Answering the Same FAQs?
$5k+
Average Monthly Revenue Generated from the Bot
94%
ChatBot Success Rate
150%↑
Bot Conversion Rate vs.
Average Site Visitor
Drive More Sales
Colorado Adventure Center came to us ahead of their busy season, building out a ChatBot in May of 2023. With rafting, ziplining, and an aerial adventure park, there were lots of FAQs for every activity type. In just 3 months, their AI sales assistant has helped 734 users check real-time availability through their reservation system leading to nearly 300 bookings.
5,158
Customer Messages
$112,029
Attributed Revenue
10%
ChatBot Conversion Rate
Save Time
As the leading Party Bike brand in the largest Bachelorette party destination in the US, Nashville Pedal Tavern was getting hundreds calls and emails asking to clarify FAQs that were clearly posted on their site. In 2022 alone, the bot responded to the question “What is your alcohol policy?” 613 times, saving staff members valuable time to focus on more important customer questions.
660
Messages Per Month
$92,820
Revenue Generated from the ChatBot
3.59%
Request Human Rate
Enhance Your Customer Experience
If you can train a person to respond to a question, we can train your bot. That’s true for every type of question from “What’s your cancellation policy?” to “Do you have any fun facts about puffins?” We worked closely with their team to ensure their customer experience flowed seamlessly between their AI assistant and the crew aboard each tour. In just four months, the bot has become an invaluable asset to their team.
4,633
Customer
Messages
$30,909
Revenue Generated from the ChatBot
761
Check Availability Searches
AI ChatBot Case Studies
Additional Features
SMS Chat Handoff
- Hybrid Assistance: Combine AI ChatBot and SMS Chat for FAQs and smooth transitions to human support.
- Mobile App Convenience: The TOMIS app ensures continuous customer communication regardless of your location.
- Flexible Response: Respond from phone or desktop, and easily transfer conversations between agents.
Review Generation
- Timely Review Requests: Automated pre and post-trip messages target appropriate reviewers effectively.
- Integrated Ecosystem: Collaboration with reservation systems, waivers, and review platforms maximizes message relevance.
- Enhanced Performance: Real-time reporting refines review generation strategy for continuous improvement.
Unified Inbox
- All-in-One Communication Hub: Unified Inbox for tour operators to manage customer messages from various platforms.
- Platform Integration: Connect SMS, Facebook, Instagram DMs, and contact forms into a single inbox.
- Enhanced CX: Assign conversations, add notes, and track customers across platforms for improved sales process engagement.
