Job Title: Google Ads / PPC Manager
Job Category: Full-Time Employee
Location: 113 W Front St Suite 305; Missoula, MT 59802
Start Date: March 1st (flexible)

MISSION

At TOMIS, we believe that tour and activity companies are a keystone benefit to local communities and the tourists that visit them. We are obsessed with providing these businesses with the tools they need to grow, thrive, and compete on a level playing field with the giant corporations of the travel industry.

VISION

The tours and activities industry is a $183B severely underserved industry. And it’s growing with millennial purchasing power.

But, it remains one of the world’s largest industries without Billion $ company helping suppliers aggregate their data and automate their marketing.

Why?

The industry is dominated by 100k+ small businesses with complex workflows, small budgets, and a lack of technical know-how. For years, this precluded the development of a digital foundation upon which to build a marketing platform.

But that has changed.

Modern reservation systems have digitized tens of thousands of tour providers over the last 5 years.

Despite this, each individual company is still marketing its services in a silo – akin to the individual bookseller pre-Amazon.

There is tremendous potential in aggregating this data and using machine learning/AI to automate marketing efforts, increase conversion rates, optimize pricing, build booking propensity models, and share leads.

ABOUT THE ROLE

As a Google Ads Manager, you will handle PPC campaigns across the Google Ads and Bing platforms. Your duties include strategic recommendations to TOMIS clients, campaign creation, implementation, optimization, analysis, and reporting. You will report to the Director of Paid Advertising.

RESPONSIBILITIES

• Develop, execute and support multiple strategic Google Ads campaigns, including – account set up, strategy development, optimizations, management – to achieve client goals
• Collaboration with data science and software development teams to inform product development and data science analyses.
• Provide SEM/PPC recommendations to TOMIS clients that increase traffic, lead generation, and conversation rates
• Weekly reporting and analytics to Director of Paid Advertising
• Initial campaign setup including keyword development, ad copy creation, testing, bid/budget management
• Strategize with TOMIS clients on managing an optimal ad spend and strategy on a quarterly basis
• Research and analysis to capitalize on market opportunities and minimize competitive activity
• Quality Assurance checks throughout the lifecycle of the campaigns
• Optimize campaigns continuously to meet and exceed performance KPIs
• Keep constant communication amongst marketing team, clients, and Director of Paid Advertising
• Sit in on meetings with clients to discuss data-driven campaign improvements; as well as help establish KPIs and benchmarks
• Maintain up-to-date knowledge and expertise of SEM strategies as well as PPC industry trends

PROFESSIONAL COMPETENCIES

• Passion for Search and internet marketing.
• Outstanding ability to think creatively, and identify and resolve problems.
• Attention to detail and the ability to effectively multi-task in a deadline driven atmosphere.
• Ability to clearly and effectively articulate thoughts and points.
• Ability to learn new industries and new business types quickly and can apply this knowledge to internet marketing initiatives and achieving client goals.
• High levels of integrity, autonomy, and self-motivation.
• Excellent analytical, organizational, project management and time management skills.

NECESSARY QUALIFICATIONS

• Experience in managing paid search campaigns
• Past work experience in ad copy
• Marketing agency preferred
• Google AdWords certified & Google Analytics certified
• Capabilities in Google Sheets/Microsoft Excel
• Strong technical and analytical skills

COMPENSATION & BENEFITS

• Competitive salary
• Company wellness plan
• Unique company retreats and monthly outings
• Paid vacation and sick days
• Company laptop
• Powder day ski policy

This is an extremely exciting time to join the TOMIS team as there is an exceptional degree of growth potential.

• Company has established true product-market-fit in an untapped industry with high-growth potential
• Office located in the heart of downtown Missoula
• Startup environment with ability to grow into senior management position
• The job is “seriously fun, even when it’s stressful, which I can’t say about previous companies I’ve worked for.” -DevOps Manager

Job Title: Customer Onboarding, Support, & Success Manager
Job Category: Full-Time Employee
Location: 113 W Front St Suite 305; Missoula, MT 59802
Start Date: March 1st (flexible)

MISSION

At TOMIS, we believe that tour and activity companies are a keystone benefit to local communities and the tourists that visit them. We are obsessed with providing these businesses with the tools they need to grow, thrive, and compete on a level playing field with the giant corporations of the travel industry.

VISION

The tours and activities industry is a $183B severely underserved industry. And it’s growing with millennial purchasing power.

But, it remains one of the world’s largest industries without Billion $ company helping suppliers aggregate their data and automate their marketing.

Why?

The industry is dominated by 100k+ small businesses with complex workflows, small budgets, and a lack of technical know-how. For years, this precluded the development of a digital foundation upon which to build a marketing platform.

But that has changed.

Modern reservation systems have digitized tens of thousands of tour providers over the last 5 years.

Despite this, each individual company is still marketing its services in a silo – akin to the individual bookseller pre-Amazon.

There is tremendous potential in aggregating this data and using machine learning/AI to automate marketing efforts, increase conversion rates, optimize pricing, build booking propensity models, and share leads.

ABOUT THE ROLE

TOMIS is seeking a motivated and dedicated Customer Success Manager to join our growing team. TOMIS is a fast-growing tech startup based in Missoula and we expect the nature of the role to evolve over time. The goal, however, will remain the same – maximize retention and loyalty among our quickly growing customer base.

To achieve this goal, the TOMIS Customer Success Manager will be responsible for initiating and maintaining customer relationships that drive value throughout the customer lifecycle. Your job will evolve with the development of TOMIS, but responsibilities will include:

1) Onboarding

You will be responsible for onboarding new clients as we bring our SaaS application to market. This includes setting up the client’s TOMIS account and conducting onboarding and training calls. You will identify and record clients’ short-, mid-, and long-term goals in using TOMIS. Your primary objective during onboarding will be to help each client reach their “Aha!” moment as quickly as possible.

2) Success

Success is a proactive role that involves working closely with clients to help them achieve their goals by using TOMIS. You will encourage usage and adoption of the TOMIS software. You will hold regular strategy calls with clients where you use TOMIS to help them understand their business, identify opportunities, and create plans to grow their businesses (and track and report on progress along the way). Your primary objective will be to help clients derive maximum value from their investment in TOMIS – creating an evangelical customer base along the way.

3) Support

Support is a reactive role. Answer client questions and solve client problems by providing support through three main channels: phone, email, and chat. TOMIS will empower and encourage you to take full ownership of issues from start to finish, though successful resolution for some issues may involve working closely with the product development and business operations teams. Your goal will be to provide such quick, friendly, and helpful service that at least three customers invite you to their weddings.

4) Product

You will be the “Voice of the Customer” in our software development efforts. Help us continue to improve and develop the TOMIS software by listening closely to client requests, frustrations, and unmet opportunities. Prioritize and communicate these needs to our product development team to inform our client roadmap and relentlessly increase the value of TOMIS.

PREFERRED SKILLS

• Self-motivated, energetic, and passionate personality
• Quick adaptor to changing priorities
• Exceptional time management skills
• An effective professional who can hit deadlines
• A good understanding of how startups, marketing, sales, and SaaS work
• Prior experience in software support, onboarding, or Customer Success
• Strong relationship management, project management, and problem-solving skills
• Professional and positive approach, self-motivated, team player, dynamic, creative with the ability to work on own initiative.
• Excellent oral and written communication skills.

GOALS AND RESPONSIBILITIES:

• Maximize customer lifetime value
• Minimize customer churn
• Account onboarding, success, and support
• Turn clients into promoters
• Up-sell / cross-sell TOMIS products
• Generate referrals
• Monitor product usage metrics
• Track success metrics

POSITION HIGHLIGHTS
This is an extremely exciting time to join the TOMIS team as there is an exceptional degree of growth potential.
• Company has established true product-market-fit in an untapped industry with high-growth potential
• Office located in the heart of downtown Missoula
• The job is “seriously fun, even when it’s stressful, which I can’t say about previous companies I’ve worked for.” -DevOps Manager
• Powder-day ski policy, dog-friendly workplace
• Company wellness program

Job Title: VP of Engineering
Job Category: Full-Time Employee
Location: 113 W Front St Suite 305; Missoula, MT 59802
Start Date: October 1st (flexible)

TOMIS BRIEF

Montana start-up seeks extremely talented VP of Engineering to help pioneer big data analytics and marketing automation in the Tours and Activities industry.

You must have experience hiring and leading a team of blackbelt engineers and a burning desire to scale a world-class engineering organization. You should be excited about the challenge of planning for, designing and delivering a product that will eventually support trillions of data points and leverage them to transform an industry.

And you should be able to do so in about half the time that most competent people think possible.

You should have a BS, MS, or PhD in Computer Science or the equivalent. Top-notch communication skills are essential. Expect talented, motivated, and interesting co-workers who love the outdoors, each other, and solving absurdly big problems. You will join a management team with deep expertise in digital marketing, machine learning, data architecture and the Tours and Activities Industry.

Must be willing to relocate to the Missoula area (we will help cover moving costs).

Your compensation will include meaningful equity ownership. Send resume and cover letter to rory@tomis.tech.

“It’s easier to invent the future than to predict it.” — Alan Kay

MISSION

At TOMIS, we believe that tour and activity companies are a keystone benefit to local communities and the tourists that visit them. We are obsessed with providing these businesses with the tools they need to grow, thrive, and compete on a level playing field with the giant corporations of the travel industry.

VISION

The tours and activities industry is a $183B severely underserved industry. And it’s growing with millennial purchasing power.

But, it remains one of the world’s largest industries without Billion $ company helping suppliers aggregate their data and automate their marketing.

Why?

The industry is dominated by 100k+ small businesses with complex workflows, small budgets, and a lack of technical know-how. For years, this precluded the development of a digital foundation upon which to build a marketing platform.

But that has changed.

Modern reservation systems have digitized tens of thousands of tour providers over the last 5 years.

Despite this, each individual company is still marketing its services in a silo – akin to the individual bookseller pre-Amazon.

There is tremendous potential in aggregating this data and using machine learning/AI to automate marketing efforts, increase conversion rates, optimize pricing, build booking propensity models, and share leads.

And that’s exactly what TOMIS is doing. Our vision is to:

1. Build the first AI-powered marketing platform for the tour and activity industry
2. Scale into additional underserved verticals.

WHY WE’RE HIRING A VP ENGINEERING

As we scale our engineering team, there are 3 large problems we’d like to solve, and one big problem we’d like to preempt.

Current Problem #1: Attract and hire TOP engineering talent as we expand

Current Problem #2: Build strong technical infrastructure as we prepare to scale existing SaaS revenue streams and turn on additional ones

Current Problem #3: Plan a tight product roadmap that balances innovative feature development with technical considerations. Execute it with flawless on-time delivery

Future Problem to Preempt: Lay strong foundations for an engineering culture and operational framework that will evolve and improve as we scale, rather than crumble and implode under the weight of a quickly growing business.  

Can you help us not just solve these problems, but turn them into the key strengths of a quickly growing engineering organization?

SIGNS THIS MIGHT BE YOUR DREAM JOB…

• Do you desire to not just build a tech company but pioneer and become a pillar of a tech community? The tech scene in Missoula is poised to explode, and TOMIS is deeply involved in every aspect of this community and its growth
• Are you passionate about big data, but think of yourself as more “trailblazer” than “farmer”? You will be the first person in the world to architect, plan for, and scale an organization and product that eventually support trillions of data points for the $180B+ Tours and Activities Industry

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Serve as a key member of the management team that sets TOMIS’s strategic direction.
2. Craft a detailed plan to execute on the product needs of TOMIS’s corporate strategy
3. Recruit, hire, support, inspire, manage, and lead a team of exceptional engineers.
4. Formulate long-term objectives and standards of performance for the department.
5. Assure engineering achieves objectives and project completion within budget and time frame.
6. Be a student of current industry trends. Ensure TOMIS maintains and expands its technology leadership position.
7. Provide technical direction and guidance, as well as hands-on help and support: be happy to get in the mud and roll around.
8. Identify, implement, and refine the necessary formal process to support the product development process.
9. Hire, promote, train, and support our first layer of engineering managers as we grow

You should be able to OWN all these things while shipping quality product and giving the rest of the organization transparency into the process.

QUALIFICATIONS + SKILLS

1. Experience: Minimum, 10+ years of software experience, with at least 5 years in a management position.
2. You are a blackbelt engineer yourself
3. Proven ability to recruit and hire other blackbelt engineers
4. Proven ability to create and lead a thriving engineering culture that retains, challenges, grows, supports, and educates blackbelt engineers
5. You can create a product roadmap that balances innovative feature builds with tech debt and infrastructure considerations
6. Proven ability to execute on a product roadmap with on-time delivery
7. Strong relationship management, strategy development, project management, problem-solving and change management skills.
8. Professional and positive approach, self-motivated, strong in building relationships, team player, dynamic, creative with the ability to work on own initiative.
9. Excellent oral and written communication skills.

POSITION HIGHLIGHTS
This is an extremely exciting time to join the TOMIS team as there is an exceptional degree of growth potential.
• Company has established true product-market-fit in an untapped industry with high-growth potential
• Office located in the heart of downtown Missoula
• The job is “seriously fun, even when it’s stressful, which I can’t say about previous companies I’ve worked for.” -DevOps Manager
• Powder-day ski policy, dog-friendly workplace
• Company wellness program

Job Title: Marketing Manager
Job Category: Full-Time Employee
Location: 113 W Front St Suite 305; Missoula, MT 59802
Salary: $35K-$60K annually (depending on experience; potential equity package available)
Start Date: Open Until Filled (flexible)

WHO WE ARE LOOKING FOR
We are in search of an innovative Marketing Manager who can wear many hats, will positively enhance our work culture, and is eager to realize their full potential. Our ideal candidate is a self-starter with extensive experience in content-rich, data-driven marketing, excellent customer service and creative problem-solving skills, and has a genuine desire to learn.

ROLE & RESPONSIBILITIES
Your role as a TOMIS Marketing Manager will be both evolving and exciting. You will be working directly with the TOMIS team to develop, construct, monitor, and report out on multifaceted digital marketing campaigns for our clients in the tourism industry. This position will be an instrumental member of the Business Operations team with tremendous potential for growth.

QUALIFICATIONS & REQUIREMENTS
• Cannot work remote. Candidate must be located in Missoula, MT
• Minimum of 2 years of applicable work or academic experience
• Must work well and communicate effectively with a small team, using the Kanban approach to the Agile methodology
• Highly organized with grave attention to detail and the ability to find the right answers quickly
• Experience creating email campaigns, automation, audience segmentation, and retargeting
• In-depth understanding of website analytics
• Content marketing experience
• Develop and promote digital campaigns for clients across Facebook, Instagram, MailChimp, LinkedIn, and Google My Business
• Monitor and analyze sales and marketing metrics (web traffic, SEO, social, paid campaigns) to ensure success, using the agile methodology to adjust as needed
• Generate innovative ideas to promote brands and businesses in the tourism industry
• Ensure brand consistency across all channels for each client
• Ability to effectively lead multiple projects at the same time and manage time and prioritized task management
• Create project proposals with a comprehensive overview of the services we provide to the client, tailored to each client’s unique needs
• Meet with clients to present project proposals and yearly reports, and to cultivate relationships
• Track project performance to analyze the success and completion of established business goals
• Establish a strong, long-term web presence for all clients

DESIRED ADDITIONAL SKILLS
• Technical SEO experience is a major plus
• Experience, understanding and/or passion for the outdoor activity/tourism industry
• Passion to learn new skills and work/think outside the box
• Graphic design experience and Adobe Creative Cloud knowledge

POSITION HIGHLIGHTS
This is an extremely exciting time to join the TOMIS team as there is an exceptional degree of growth potential.
• Company has established true product-market-fit in an untapped industry with high-growth potential
• Office located in the heart of downtown Missoula
• Startup environment with ability to grow into senior management position
• Ability to work with world-class data scientists and software development team
• You’ll be working directly with the back-end engineering team in building out the user interface and optimizing user experience while interfacing with the RESTful API.
• The job is “seriously fun, even when it’s stressful, which I can’t say about previous companies I’ve worked for.” -DevOps Manager
• Powder-day ski policy, dog-friendly workplace

Job Title: Back End Developer
Job Category: Full-Time Employee
Location: 113 W Front St Suite 305; Missoula, MT 59802
Salary: $50K-$80K annually (depending on experience; potential equity package available)
Start Date: May 1st (flexible)

WHO WE ARE LOOKING FOR
We are in search of an innovative Back End Developer who can wear many hats, will positively enhance our work culture, and is eager to realize their full potential. Our ideal candidate will have a both extensive experience as a developer as well as a genuine desire to learn.

ROLE & RESPONSIBILITIES
Your role as TOMIS’ Back End Developer you will be both evolving and exciting. You will be working directly with the TOMIS front-end engineering team to plan and construct and maintain the TOMIS platform. This position will be an instrumental member of the development team with potential growth into a senior management position.

QUALIFICATIONS & REQUIREMENTS
• Cannot work remote. Candidate must be located in Missoula, MT
• Minimum of 4 years of applicable experience
• Must work well and communicate effectively with a small team, using the Kanban approach to the Agile methodology
• Ability to create and follow thorough documentation
• Experience developing quality RESTful APIs
• Must have a strong background in Python using the Django REST framework.
• Experience with unit testing and test-driven development
• Ability to effectively lead multiple projects at the same time and manage time and prioritized task management
• Experience utilizing 3rd-party APIs, such as Google API, Mailchimp, Twitter, Instagram, or Facebook, etc

EDUCATIONAL REQUIREMENTS
Degree or certificate in relevant and/or combination of experience highly recommended.

DESIRED ADDITIONAL SKILLS
• Machine learning / data mining experience
• Experience using Atlassian products such as JIRA, BitBucket, and Confluence
• Experience, understanding and/or passion for the outdoor activity / tourism industry
• Django, Google APIs, Google Adwords and Analytics, Python3, Django Rest Framework

POSITION HIGHLIGHTS
This is an extremely exciting time to join the TOMIS team as there is an exceptional degree of growth potential.
• Company has established true product-market-fit in an untapped industry with high-growth potential
• Office located in the heart of downtown Missoula
• Startup environment with ability to grow into senior management position
• Ability to work with world-class data scientists and software development team
• You’ll be working directly with the back-end engineering team in building out the user interface and optimizing user experience while interfacing with the RESTful API.
• The job is “seriously fun, even when it’s stressful, which I can’t say about previous companies I’ve worked for.” -DevOps Manager
• Powder-day ski policy, dog-friendly workplace
• Company wellness program