AI Chatbot for Tour OperatorsAnswer Every Question, Instantly

Tourism-trained AI chat that answers from your real trip info, captures leads while you sleep, and hands off to your team when it matters.

Let's Talk →
24/7 AI Guest Communication

Meet the automated customer service agent for tour operators

  • AI ChatBot
  • SMS Chat
  • Booking Integration

You didn’t start a tour company to spend your nights answering the same ten questions.

More than half of tourism bookings happen after hours, when nobody is there to reply. Every unanswered chat is a booking that goes somewhere else.

Our AI ChatBot answers instantly, around the clock, in your brand’s voice, so every traveler gets an answer and every booking gets captured.

Real Results. Every Conversation.
94%AI Chatbot Success Rate 150%Bot Conversion Rate vs. Average Site Visitor 95%Questions Answered Immediately, 24/7
1What’s Included →2Why TOMIS →3Results →4Pricing →5FAQs →
What’s Included with the tOMIS AI ChatBot Solution

Every Question Answered. Every Booking Captured.

Lead Capture & Handoff

Never lose a conversation

  • Captures Name, Dates, and Party Size While You Sleep
  • Hands Off to Your Team With the Full Context
  • Only About 2% of Chats Ever Need a Human
  • Follow Up by Live Chat, Text, or Email, Your Choice

AI ChatBot

95% of questions answered instantly

  • Tourism-Trained AI, Tuned to Your Business
  • Works on Your Website & Messenger
  • Answers From Your Real Trip Info
  • Captures Leads While You Sleep

Additional Product Features

SMS Chat Handoff

  • Hybrid Assistance: Combine AI ChatBot and SMS Chat for FAQs and smooth transitions to human support.
  • Mobile App Convenience: The TOMIS app ensures continuous customer communication regardless of your location.
  • Flexible Response: Respond from phone or desktop, and easily transfer conversations between agents.

AI Reveiw Generation

  • Timely Review Requests: Automated pre and post-trip messages target appropriate reviewers effectively.
  • Integrated Ecosystem: Collaboration with reservation systems, waivers, and review platforms maximizes message relevance.
  • Enhanced Performance: Real-time reporting refines review generation strategy for continuous improvement.

Unified Inbox

  • All-in-One Communication Hub: Unified Inbox for tour operators to manage customer messages from various platforms.
  • Platform Integration: Connect SMS, Facebook, Instagram DMs, and contact forms into a single inbox.
  • Enhanced CX: Assign conversations, add notes, and track customers across platforms for improved sales process engagement.

TLDR: Your Chats Handled, Your Bookings Captured, 24/7.

An AI ChatBot built for tourism, connected to your booking system, watched over by real humans.
Guests get instant answers. You get the bookings.

Let’s Talk →
Why TOMIS

Ten-Plus Years, One Industry.

Reason 1:Built for Tour Operators OnlyNot generic software with a tourism skin. Every feature is built for seasonal, booking-driven businesses, and it plugs into 15+ reservation systems, from FareHarbor to Flybook.
Reason 2:Real Humans Behind ItNo ticket-queue purgatory. Real people across North America answer within one business day, and a whole marketing team stands behind the product whenever you want more than software.
Reason 3:Numbers, Not PromisesParadise Watersports’ ChatBot converts at 155% the rate of their site as a whole, and only 2% of guests ever need a human handoff. Real clients, published results.
155%Higher Conv. Rate Compared to All Website TrafficBoat Tours & ChartersParadise WatersportsRead Case Study →
6.34%Online Conversion Rate vs 1.9% SitewideBoat Tours & ChartersBody Glove HawaiiRead Case Study →
216%Higher Conversion Rate Compared to All Website TrafficParty ToursNashville Pedal TavernRead Case Study →
All Case Studies →
Pricing

Simple Plans That Scale With Your Season

AI Chatbot plans by chat volume, month to month.

AI ChatBot  Most popular

Starting at

$349  / month

Your automated customer service agent. Your Chatbot works 24/7/365 to handle everything from FAQs to checking real-time availability.
  • ✓AI ChatBot with real-time *Check Availability
  • ✓  Everything in Base Subscription
  • ✓ 30-Day cancellation notice
  • ✓ SMS fees are dependent upon usage
  • ✓ AI ChatBot Configuration fees provided separately
Start the conversation

SMS Lead Capture & Marketing App

Starting at

$299  / month

SMS chat improves the customer communication experience, saving you time and making you more money.

  • ✓ Data Dashboards
  • ✓Unified Inbox
  • ✓ Automated Pre & Post-Trip SMS & Email
  • ✓SMS Chat Feature 
  • ✓30-Day cancellation notice
  • ✓ SMS fees are dependent upon usage
  •  
Start the conversation

AI Chatbot configuration is a one-time setup service, quoted with your plan. SMS features available in North America; non-US numbers may carry additional charges.

Calculate Your Time & Money Savings

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Real Humans
Behind the AI.

Our team spends weekends rafting rivers, exploring museums, and taking food tours. We’re the same people your customers are, and we read the conversations, refine the answers, and strengthen the features.

You bring the knowledge of your tours, guests, and season. We keep the AI sharp and explain everything in plain language, so you can make decisions with confidence.

Meet the Team →

Frequently Asked Questions

Have more questions? Ask us, a real human will answer.

No, that’s the point of us. We explain what we’re doing in plain English, and you see the results where they matter: your bookings.

Yes, it introduces itself honestly, sounds natural, and never pretends to be a person. Guests get instant answers, and anyone who asks for a human gets one.

It hands the conversation to your team, with the full context, so nobody repeats themselves. In practice that’s rare: only 2.08% of Paradise Watersports’ chat visitors needed a human handoff.

Yes. It checks live availability, answers from your real inventory, and captures the booking, or sends an SMS with a booking link so guests can finish on their phone.

AI ChatBot plans start at $349/month. Month to month, no long-term contracts, and you can downgrade in your off-season.

The AI Voice Agent is priced separately, after a quick demo. See the AI Voice Agent.

Your subscription to the TOMIS app includes all features. There are additional fees for the AI ChatBot. Our team will work with you to identify which chat feature is the best fit for your business, guide you through connecting your data sources, and help you get the most out of the TOMIS platform.

 

We charge a one-time configuration fee for those who want the AI ChatBot to cover the upfront configuration costs. We also recommend every new customer goes through our digital foundation process which is a one-time setup to ensure that all of your marketing and sales data sources are set up to accurately track your conversion data (reservation system, Facebook Pixel, Google Analytics, and more).

 

We do not have a free trial option at this time. Please contact us though as we can discuss any and all questions in much more detail.

You can see which tour operator reservation systems we integrate with here. If yours is not on the list, please contact us as we are constantly adding new integrations.

See It In Action

See It With Your Own Numbers.

A short demo on your calls, your reservations, and your numbers. Product running on your data.
Real Humans Behind the Software.
TOMIS team members behind the wheel of a client tiki boat
Two TOMIS team members in wetsuits before an open-water swim
Two TOMIS team members in a yellow GoCar on a client site visit

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Our team will get back to you within one business day.

Prefer email? Grow@tomis.tech